Privacy Policy for Thrive Parent Solutions
1. Introduction
Thrive Parent Solutions (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines our approach to collecting, using, storing, and safeguarding your personal data when you visit our website (thriveparentsolutions.com), engage our services, or contact us via any means. We recognize the importance of privacy and data protection and strive to ensure full compliance with all applicable regulations, including the General Data Protection Regulation (Regulation EU 2016/679) (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”).
We process your personal information with integrity, accountability, and transparency, and we maintain strong safeguards to secure the data you entrust to us.
2. Scope and Data Controller
This Privacy Policy applies to all users accessing or using the website thriveparentsolutions.com and those who otherwise engage with our services. Thrive Parent Solutions is the data controller for all personal data collected through this website and related communication channels.
For purposes of the GDPR, the data controller is Thrive Parent Solutions.
3. Categories of Data We Process
We collect and process the following categories of personal information:
a. Usage Data
Information including IP address, browser type, device type, language preference, login timestamps, pages visited, and referring URLs, collected through cookies and server logs to analyze user interaction with our site.
b. Account Data
Data submitted during account creation or interaction with our services, such as full name, mailing/billing address, email address, phone number, and any authentication credentials.
c. Profile Data
Data related to your activity and preferences, including account settings, service usage history, behavior patterns, interests, purchases, and responses to surveys or feedback forms.
d. Communication Data
Details of any inquiries, support requests, live chats, or messages exchanged with us, including your contact history and our responses.
e. Technical Data
Details on your device operating system, browser settings, language settings, system configuration settings, screen resolution, and display data collected for technical optimization.
f. Transaction Data
Records concerning payments made, delivery preferences, billing details, items purchased, order number, and related financial transaction metadata. Please note that we do not store full payment card numbers; these are securely processed by our payment vendors.
g. Preference Data
Marketing and promotional preferences, including opt-in/opt-out status for newsletters and emails, product interests, and communication settings.
4. Legal Bases for Processing
We rely on the following lawful bases under Article 6(1) of the GDPR to process your personal data:
– Consent: Where you have provided clear consent for us to process your data for a specific purpose (e.g., marketing communications).
– Contractual Necessity: To carry out obligations arising from any contracts between you and us.
– Legal Obligation: To comply with administrative, tax, or regulatory requirements.
– Legitimate Interests: For purposes such as improving our website, personalizing your experience, preventing fraud, and carrying out direct marketing (subject to your rights and preferences).
5. Your Rights
You have the following rights under data protection laws:
– Right of Access – You may request access to the personal data we hold about you.
– Right to Rectification – You may correct or update inaccurate or incomplete data.
– Right to Erasure – In certain circumstances, you may request the deletion of your personal data.
– Right to Restriction of Processing – You may request we restrict or suspend the processing of your data.
– Right to Data Portability – Where applicable, you may obtain your data in a structured, commonly used format.
– Right to Object – You may object to processing based on our legitimate interests, particularly where it involves direct marketing.
– Right to Withdraw Consent – When processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational security controls to ensure the confidentiality, integrity, and availability of your data. Security measures include but are not limited to:
– End-to-end encryption of sensitive data
– Role-based access controls and user authentication
– Regular data backups and encrypted storage
– Firewalls and anti-malware protection
– Staff access limited on a need-to-know basis and privacy training initiatives
Despite our best efforts, no method of data transmission or storage is infallible; we therefore cannot guarantee absolute security.
7. International Transfers
If and when your personal data is transferred outside the European Economic Area (EEA), we apply appropriate safeguards to ensure it is protected in a manner consistent with GDPR. These safeguards may include:
– Standard Contractual Clauses (SCCs) approved by the European Commission
– Transfers to countries with adequacy decisions by relevant authorities
– Data Privacy Framework participation, as appropriate
We ensure equivalent protection levels regardless of where your data is processed.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal and regulatory obligations. Data retention periods are determined as follows:
– Usage and Technical Data: 26 months (aggregated and anonymized where appropriate)
– Account and Profile Data: For the duration of the user relationship and up to 6 years subsequently for legal compliance
– Communication Data: 3 years from last correspondence
– Transaction Data: Up to 7 years for tax and audit requirements
– Preference and Marketing Data: Retained until you withdraw your consent or request deletion
Upon expiry of the applicable retention period, the data is securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies and similar tracking technologies to improve your browsing experience, monitor website traffic, and personalize content.
Categories of cookies include:
– Essential Cookies: Necessary to provide core functions such as secure login and checkout.
– Functional Cookies: Enable personalized features like remembering preferences and past interactions.
– Analytics Cookies: Gather aggregated data to help us understand how our website is used.
– Performance Cookies: Monitor website speed and optimize responsiveness across devices.
10. Cookie Management & Legal Compliance
Upon your first visit to thriveparentsolutions.com, you will be presented with a cookie consent banner where you can customize your preferences. You may also manage or withdraw your consent at any time via the cookie settings available on our website footer. Additionally, you can adjust your browser settings to refuse or restrict certain cookies.
We comply with both GDPR and CCPA requirements by:
– Respecting Do Not Track (DNT) signals, where technically feasible
– Listing all third-party cookies used and their purposes
– Obtaining prior consent for non-essential cookies
– Providing clear opt-out mechanisms for marketing activities
11. Children’s Privacy
We do not knowingly collect or solicit personal data from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided personal information, please contact us immediately at [email protected] so that we can investigate and delete such data.
12. Policy Updates
We may periodically review and update this Privacy Policy to reflect changes in our practices or applicable laws. Substantive or material changes will be communicated via the website or by other reasonable means. All updates take effect upon publication on thriveparentsolutions.com.
We encourage users to check this page regularly to stay informed about how we protect your privacy.
13. Contact
If you have questions, requests, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:
Email: [email protected]
We are committed to resolving any concerns promptly and transparently.
Thrive Parent Solutions is firmly committed to ensuring compliance with all applicable data protection regulations and empowering you with control over your personal data. For any privacy inquiries or concerns, we welcome you to reach out using the details above.